Things to know if you will placing an order with us If you hire cardealercommercials.com to produce your custom insert, here is a list of what we need from you to expidite production. Tell us the spot(s) you'd like to license. Be aware that some spots have alternate versions that offer either longer or shorter tag lengths, and some have 30- or 15-second versions. Be sure to tell us what version(s) you'd like to use. Send us your complete script. If we are to write the copy for you, send us specific details of your offer (i.e., price points, disclaimers, car models, stock numbers, dealer-specific slogans, etc.). If we are to supply the voice talent, give us direction as to how the script should be read (i.e., up-tempo, fast energy, etc.), and if you desire a male or female voice. If you are supplying the voice track, send a clean audio file (i.e., not mixed with any sound effects or music beds). Only MP3, WAV, and AIF files are acceptable. Be mindful of the allotted time for your insert. Each commercial has the insert lengths written below the thumbnails. Contact us if you have further questions. If you require a specific song, sound effects, or other sound elements, send them to us as individual sound files. We can only accept the following file formats: MP3, WAV, and AIF. As with any supplied sound, they should be provided in the highest quality possible. If you are sending us video elements for your customization (i.e., establishing shots, voice-on-camera, or anything else shot by you), we can only accept such material on Betacam SP, miniDV, DVCAM, or DVCPRO tapes. If sending us digital files, we can only use Quicktimes compressed with the H.264 or Photo-JPEG codecs or AVIs with the DV codec, including the audio where necessary. Do not send uncompressed files. Since we edit with the Adobe suite of products on Windows workstations, we cannot accept Apple ProRes or any other Apple-specific Quicktime files generally used in Final Cut Pro. Acceptable resolutions for these digital files are 720x480 for standard definition projects, or 1280x720 for high-definition projects, both at 29.97fps. While we can accept and use 1920x1080 files, we currently do not offer end-products in that resolution. If you choose not to incorporate running footage in your customization, please provide appropriately-sized images for use in your commercial. Or, at the very least, provide links to webpages that contain the proper images. If you do decide to use running footage, it is your responsibility to provide the latest running footage from the manufacturer on a suitable tape format if we do not already have the correct footage on-file. Call for details. If you want to show your dealership in your customization, send us a digital still of your dealership's exterior. The bare-minimum size requirement for any graphic or picture you send us is 640x480, but bigger is better (1280x960 would do nicely). The image can be in the standard JPG file format. Shoot the storefront in landscape mode (horizontal) on a pleasant day, with the sun to the photographer's BACK. (See an example ...) We suggest you send us 3 or 4 different pictures taken at different angles. We will use the one that fits your endpage design the best. Include any specific details you want on the endpage. (Address? Phone number? Special logos? Co-op requirements? Disclaimers?) Email us your dealership's logo and any other logos you need used in your commercial. Here is our list of preferred logo formats to send us, in order of preference: EPS* (vector) AI* (vector) PSD (raster) TIF (raster) TGA (raster) JPG (raster) As with ANY raster format, the bigger, the better. *If sending us a vector file, please convert all your fonts to outlines, and embed any linked graphics. Here is a list of formats we can not use: GIF BMP ANY graphic you simply pull from a website (Afterall, if we did accpet this type, wouldn't we just do that ourselves?) APPROVAL PROCESS: Once we've completed your custom order, we will provide you with a video file for you to approve before we send the final master. It is your responsibility to ensure all elements meet any brand requirements. This includes checking the disclaimers, dealership phone numbers, addresses, and any special requirements for co-op approval. Please review the emailed videos carefully. Once you approve your order, we cannot be held responsible if an improper logo or other element was used in your customization project. If you need higher-resolution screen grabs to review any disclaimers, please ask. While we will do our best to use whatever you may give us, we cannot be held responsible for an unsatistactory end-product if the elements you provide do not meet our basic minimum requirements. For more information on these requirements, or to inquire about how we can customize your spots for you, please contact us via email or phone at 1-800-860-7966.